Refund policy

AQUALUXE Refund & Return Policy

 

We hope you love your AQUALUXE pieces — but if something isn’t right, here’s how we handle returns and refunds:

 

Returns & Exchanges

• You have 7–14 days (you choose!) from the delivery date to request a return or exchange.
• All returns must be:
  
• Unworn
• Unwashed
• In original condition with tags and hygiene liner still attached
• In original packaging (if possible)

🛑 For hygiene reasons, we CANNOT accept swimwear that has been worn, washed, or has had the hygiene liner removed. No exceptions.

 

Damaged or Wrong Items

• If your item arrived damaged or you received the wrong piece, please email us within 5 days of delivery with photos or video proof.
• Once approved, we’ll offer a replacement or refund.

 

Refunds

 

• Refunds are processed back to your original payment method once we receive and inspect the return.
• Return shipping costs are the customer’s responsibility unless the item was damaged or incorrect.
• Refunds may take 5–10 business days to appear on your statement.

 

❌ Non-Returnable Items 

 

• Sale items, discounted items, and gift cards are final sale and cannot be returned or exchanged.

To Start a Return

 

Please contact us at @AQUALUXE946@gmail.com with:

• Your order number
• Reason for return
• Photos (if applicable)